Frequently Asked Questions
Everything you need to know about your favorite dancewear and gear.
How do I determine my correct size for Capezio pointe shoes?
Pointe shoe sizing differs from street shoe sizing. We recommend visiting an authorized Capezio retailer for a professional fitting, or referring to our detailed online size guide which provides conversion charts for beginners and professionals.
What is your return policy for dancewear and shoes?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that tights and undergarments cannot be returned once the packaging has been opened for hygiene reasons.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your performance gear sooner.
Do you offer group discounts for dance studios or teams?
Yes, we offer a dedicated program for dance teachers and studio owners. By joining our Teacher Program, you can access exclusive bulk pricing and professional discounts for your students.
Are Capezio products covered by a warranty?
We stand by the quality of our craftsmanship. If you receive an item with a manufacturing defect, please contact our customer service team within 60 days of purchase for a replacement or refund.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel an order within 30 minutes of placement. After that window, we are unable to make changes, but you may return the items once they arrive.